- info@cutoutwise.com
- +8801750078960
Faq
Frequently Asked Questions
Is Free Trial Facility Available?
Yes, we provide a free trial for up to 3 images.
This allows you to evaluate the quality of our service before making a final decision. Simply send us your sample images, and we’ll complete the task as a demo to show you what to expect from our work.
What is your payment term?
No upfront payment required.
You only need to pay after receiving the completed images and confirming you’re satisfied with the quality. For certain one-time projects, the turnaround time begins once the payment is made.
How Can I Contact You?
We value strong communication with our clients.
Building trust through close contact is important to us, which is why our team is available 24/7, 365 days a year. For any inquiries, feel free to reach out through the “Contact Us” section on our website using the link below.
How do I pay ?
You’ll receive your completed work first, with the option to request revisions.
Once you’re fully satisfied, we’ll send you an invoice with all the necessary payment details, including a convenient payment link.
For ongoing projects, you can choose a monthly payment plan.
We accept payments via PayPal, MasterCard, and Visa.
Can I set up a weekly or monthly payment?
Yes, we work with many clients on an ongoing basis throughout the year.
If you have regular orders, you can choose to set up a weekly or monthly payment plan. Each time you send us a new task, it will be added to a single invoice that includes all the details—such as date, batch number, service type, quantity, and pricing.
What happens if I’m not happy with a completed image?
Customer satisfaction is our priority, and issues are extremely rare.
However, if you do encounter any problems with your images, don’t worry. Simply email us at info@cutoutwise.com or reach out through our contact page. We’ll review the issue immediately and make any necessary corrections as quickly as possible—at no additional cost to you.
Is there a minimum order requirement?
Absolutely not—there are no minimum or maximum order limits at SRC.
Whether you send just a few images or a large batch, you’ll receive the same high-quality service every time. We value all our clients equally—small businesses are just as important to us as large ones.
Is there a maximum size limit?
No, there are no restrictions on the number of images or file sizes you can send us.
However, please note that our online uploader supports individual files up to 64MB. You can upload as many smaller files as you’d like at once.
For files larger than 64MB, we recommend using our FTP system. Alternatively, you can use the free WeTransfer service for files up to 2GB—perfect for sending .zip folders.
What are your working times?
Our working hours are 24 hours a day, six days a week (Monday to Saturday).
We operate around the clock, including nights, to ensure your work is delivered on time. Additionally, we are available during public holidays, so you can send us your photos anytime that suits you.
How long does it take for my job to be finished?
The completion time varies based on the complexity and quantity of your project.
Factors such as image quality, number of images, and the level of detail required all influence the turnaround time. When we provide your price quote, we will also inform you of the estimated time frame for completing your task. We always strive to accommodate your specific deadlines and are committed to delivering your work on time.
How Much Do You Charge Per Image?
Our price lists are available on the right side of our website.
Please note that pricing may vary depending on the quantity, quality, and turnaround time of your images. For detailed inquiries, feel free to contact us at info@cutoutwise.com
What type of files do you accept?
You can send us files in any format, including JPG, TIFF, PSD, or EPS.
However, if your final needs allow, we recommend using JPG files to help save processing time. Ultimately, please feel free to send whatever format works best for you.
Is your FTP account secure?
Yes, we assign one account exclusively to each client.
This approach helps ensure that your images and data remain secure and confidential.
Do Sr Clipping work on nude/undressed photos?
No, absolutely not.
Sr Clipping does not process or accept any nude or undressed photos under any circumstances.
Are my images safe with you?
All of our staff have signed non-disclosure agreements, committing to strict confidentiality.
They agree not to share or use any images outside the agreed scope of your project. Additionally, our entire system is secured with firewalls to protect incoming and outgoing data, and we use the latest antivirus software on every computer to ensure maximum security.
Is your FTP unlimited?
Yes, we offer FTP accounts with unlimited storage space.
However, we kindly ask that you inform us about your file sizes and the amount of space you require in advance.
How do I know my photos are ready to download?
You will receive a notification once your images are uploaded to our server and ready for download.
How do I download the completed images?
We will set up a profile for you on our FTP server with unique login credentials.
All your completed images will be stored there, and we’ll provide you with the login details so you can easily access and download your files.
How to upload files?
You can upload files up to 50MB using our contact form.
For larger files up to 5GB, you can use third-party file transfer services as many times as needed, including:
WeTransfer
WeSendit
Dropbox
Filemail
Is There Any Log In/ sign In Option To Access In CEI Website?
No, you do not need to log in or sign in to access information on our website.
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Cutoutwise Ltd: Your trusted photo editing service provider
- +880-17500-78960
- info@cutoutwise.com
- Kallyanpur,1207-Dhaka. Bangladesh
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