Faq

Frequently Asked Questions

Need quick answers? You’re in the right place! This FAQ section is designed to provide clear insights into our services, processes, and policies. Whether you’re curious about turnaround times, pricing, or anything else, you’ll find helpful information here. Still have questions? Reach out to us via email or phone.

Is Free Trial Facility Available?

Yes, we provide a free trial for up to 3 images.
This allows you to evaluate the quality of our service before making a final decision. Simply send us your sample images, and we’ll complete the task as a demo to show you what to expect from our work.

What is your payment term?

No upfront payment required.
You only need to pay after receiving the completed images and confirming you’re satisfied with the quality. For certain one-time projects, the turnaround time begins once the payment is made.

How Can I Contact You?

We value strong communication with our clients.
Building trust through close contact is important to us, which is why our team is available 24/7, 365 days a year. For any inquiries, feel free to reach out through the “Contact Us” section on our website using the link below.

How do I pay ?

You’ll receive your completed work first, with the option to request revisions.
Once you’re fully satisfied, we’ll send you an invoice with all the necessary payment details, including a convenient payment link.

For ongoing projects, you can choose a monthly payment plan.

We accept payments via PayPal, MasterCard, and Visa.

Can I set up a weekly or monthly payment?

Yes, we work with many clients on an ongoing basis throughout the year.
If you have regular orders, you can choose to set up a weekly or monthly payment plan. Each time you send us a new task, it will be added to a single invoice that includes all the details—such as date, batch number, service type, quantity, and pricing.

What happens if I’m not happy with a completed image?

Customer satisfaction is our priority, and issues are extremely rare.
However, if you do encounter any problems with your images, don’t worry. Simply email us at info@cutoutwise.com or reach out through our contact page. We’ll review the issue immediately and make any necessary corrections as quickly as possible—at no additional cost to you.

Is there a minimum order requirement?

Absolutely not—there are no minimum or maximum order limits at SRC.
Whether you send just a few images or a large batch, you’ll receive the same high-quality service every time. We value all our clients equally—small businesses are just as important to us as large ones.

Is there a maximum size limit?

No, there are no restrictions on the number of images or file sizes you can send us.
However, please note that our online uploader supports individual files up to 64MB. You can upload as many smaller files as you’d like at once.

For files larger than 64MB, we recommend using our FTP system. Alternatively, you can use the free WeTransfer service for files up to 2GB—perfect for sending .zip folders.

What are your working times?

Our working hours are 24 hours a day, six days a week (Monday to Saturday).
We operate around the clock, including nights, to ensure your work is delivered on time. Additionally, we are available during public holidays, so you can send us your photos anytime that suits you.

How long does it take for my job to be finished?

The completion time varies based on the complexity and quantity of your project.
Factors such as image quality, number of images, and the level of detail required all influence the turnaround time. When we provide your price quote, we will also inform you of the estimated time frame for completing your task. We always strive to accommodate your specific deadlines and are committed to delivering your work on time.

How Much Do You Charge Per Image?

Our price lists are available on the right side of our website.
Please note that pricing may vary depending on the quantity, quality, and turnaround time of your images. For detailed inquiries, feel free to contact us at info@cutoutwise.com

What type of files do you accept?

You can send us files in any format, including JPG, TIFF, PSD, or EPS.
However, if your final needs allow, we recommend using JPG files to help save processing time. Ultimately, please feel free to send whatever format works best for you.

Is your FTP account secure?

Yes, we assign one account exclusively to each client.
This approach helps ensure that your images and data remain secure and confidential.

Are my images safe with you?

All of our staff have signed non-disclosure agreements, committing to strict confidentiality.
They agree not to share or use any images outside the agreed scope of your project. Additionally, our entire system is secured with firewalls to protect incoming and outgoing data, and we use the latest antivirus software on every computer to ensure maximum security.

Is your FTP unlimited?

Yes, we offer FTP accounts with unlimited storage space.
However, we kindly ask that you inform us about your file sizes and the amount of space you require in advance.

How do I know my photos are ready to download?

You will receive a notification once your images are uploaded to our server and ready for download.

How do I download the completed images?

We will set up a profile for you on our FTP server with unique login credentials.
All your completed images will be stored there, and we’ll provide you with the login details so you can easily access and download your files.

How to upload files?

You can upload files up to 50MB using our contact form.
For larger files up to 5GB, you can use third-party file transfer services as many times as needed, including:

WeTransfer
WeSendit
Dropbox
Filemail

Is There Any Log In/ sign In Option To Access In CEI Website?

No, you do not need to log in or sign in to access information on our website.

What is a clipping path service in Canada ?

The clipping path service Canada is a professional service that uses specialized software to create precise cutouts of images. It is often used to isolate specific objects or remove unwanted backgrounds. A clipping path service may also offer additional image editing services such as color correction and image manipulation.

When should I use image background removal services?

Background elimination is a post-production photograph editing method. The background needs to be removed when it conceals or distracts from the concept of the subject. Meanwhile, you can replace that undesired background with a new one using background removal.

What are the benefits of using a photo retouching service?

There are many benefits to using a photo retouching service. Some of the benefits include:

– improved portrait photos
– improved landscape photos
– removing blemishes from photos
– improved skin tone in photos
– enhanced color saturation in photos

How do I choose a photo retouching service?

When choosing a photo retouching service, it is important to consider the following factors:
– the quality of the service
– the pricing of the service
– the turnaround time of the service
– the reviews of the service

What types of photos can be retouched?

Any photo that has blemishes, uneven skin tone, or needs color correction can be retouched. Photo retouching services can also be used to remove unwanted objects from photographs or change a photo’s background.

What is the Shadow Adding Service provided by Cut Out Wise?

The Shadow Adding Service is a service offered by CutOutWise that allows users to add realistic shadows to their vector graphics and designs.

How does the Shadow Adding Service work?

To use the Shadow Adding Service, users must upload their vector graphic or design via direct mail or filling the form. We can then customize the shadow by adjusting its size, direction, and intensity and selecting the type of shadow (e.g., hard shadow, soft shadow, etc.) that clients want to add.

What types of shadows can be added with the Shadow Adding Service?

The Shadow Adding Service allows users to add various shadow types, including hard, soft, and drop shadows. Users can also customize the shadow’s size, direction, and intensity to achieve the desired effect.

What is the color change service?

Altering an image’s color with Photoshop is referred to as color changing. The best outcomes can be attained by anyone with previous experience in this field and a basic understanding of color. To achieve the perfect balance, it’s important to use the right depth, tone, and hue in addition to employing another color.

Someone with a strong background in the workplace and a deep understanding of color change should apply for this position.

Can I Change my Product to any Color?

Yes, it is possible to change the color of your product image. For instance, if you have a blue blanket and a yellow blanket with the same design, we can turn your blue blanket yellow, which will save you money and time on photography.

What is a ghost mannequin service?

A ghost mannequin service is a process in which product photographs are edited to remove the visible mannequin or model, creating the appearance that the clothing is floating in mid-air. This can be especially useful for showcasing the fit and design of a garment.

Why should I use a ghost mannequin service for my product photos?

Using a ghost mannequin service can help to create a more professional and attractive presentation of your products on your website or in marketing materials. It can also help to eliminate distractions and focus the viewer’s attention on the clothing itself.

Can you remove any mannequin or model from my product photos?

In most cases, yes. Our team of skilled editors is equipped to handle a wide range of mannequins and models, and we can work with any type of product photograph. However, it is important to note that the quality and resolution of the original photograph can affect the final result.

What is the turnaround time for your ghost mannequin service?

Turnaround time will depend on the volume of images and the complexity of the editing required. In most cases, we are able to deliver edited images within a few days. However, if you have a large volume of images or a tight deadline, we recommend contacting us in advance to discuss your needs and ensure that we can meet your timeline.

How do I download the completed images?

How to upload files?

You can upload files up to 50MB using our contact form.
For larger files up to 5GB, you can use third-party file transfer services as many times as needed, including: